Frequently Asked
Questions

We are at 329 Hume Highway, Lansvale NSW 2166, between Cabramatta and Liverpool and close to the M5. There is free parking on site at the front and back of the building, reached from the Hume Highway or from Prout Street, with spaces for patients with accessibility needs and ramp access to the entrance. Directions from nearby suburbs are on our contact page.

Monday to Friday 9am to 6pm, and Saturday 9am to 2pm. We are closed on Sundays and public holidays. Saturday mornings are popular with families and people who work weekdays, so book ahead if you can.

Yes. You can book an appointment online at any hour and choose the time that suits you. If you would rather talk to someone, or you are in pain, call (02) 9725 6241 during opening hours.

Cabramatta Station is about a 15-minute walk from the practice, and buses run along the Hume Highway. Use the Transport for NSW trip planner to find the stop closest to 329 Hume Highway.

Yes, new patients of every age are welcome, from Lansvale, Cabramatta, Canley Vale, Chipping Norton, Liverpool and right across south-west Sydney. Please arrive ten minutes early for your first visit so you can fill in a medical history form. The group's new patient offer covers a check-up and clean at a set price.

For new patients our check-up and clean is a set $249, which includes an examination, a scale, clean and polish, two bitewing X-rays if your dentist needs them and a fluoride treatment. Terms apply, so mention the offer when you book. For returning patients the fee depends on what is done at the visit, and your health fund rebate comes off on the spot. See our check-up and clean page.

We accept all major health funds, and you can claim on the spot with HICAPS so you only pay the gap on the day. Bring your fund card to every visit. If you are not sure what your extras cover includes, our front desk can check your rebate before treatment.

Yes. We see eligible children under the Medicare Child Dental Benefits Schedule, which can cover check-ups, X-rays, cleans, fissure sealants, fillings, root canals and extractions up to a capped amount over two calendar years. Not every child is eligible, so ask us to check when you book. Our kids dentist page explains more.

Yes. You can spread the cost of treatment with humm or Afterpay, subject to approval. Each provider has its own criteria, fees and conditions, and our front desk can explain how they work. See our payment plans page.

Yes. After your examination your dentist explains what they found and your options, and you receive a written estimate with item numbers before any treatment begins. That lets you check your rebate with your fund and decide in your own time.

Yes. We recommend a first visit by your child's first birthday or when their first teeth appear. Early visits are short and relaxed, and help children get used to the chair before they ever need treatment. Our child's first dental visit page has tips to help them feel ready.

Yes. Tell us when you book and we will allow extra time, explain each step before we do it and agree a signal for you to stop us. For patients who are very anxious, or who need longer treatment, our dentists work with an anaesthetist to provide IV sedation. Read about IV sedation.

Yes. IV sedation is given by an anaesthetist while your dentist treats you, so you are deeply relaxed and remember little of the appointment. It suits anxious patients and longer procedures such as wisdom teeth removal or implant surgery. You will need someone to drive you home. We talk through whether it suits you, and the cost, before anything is booked.

Call (02) 9725 6241 as early in the day as you can and tell us what has happened. Urgent cases such as severe toothache, swelling, a broken tooth or a knocked-out tooth are prioritised, and we aim to see you the same day, subject to availability. If you have swelling that affects your breathing or swallowing, go to a hospital emergency department. Our emergency dentist page has first-aid steps.

Pick the tooth up by the crown, not the root. If it is dirty, rinse it briefly in milk. If you can, push it gently back into its socket and bite on a clean cloth; if not, keep it in milk or inside your cheek. Call us straight away, because a tooth replanted within the first hour is more likely to survive. Baby teeth should not be pushed back in.

Most people do well with a check-up and clean every six months. Some patients, such as those with gum disease, need more frequent cleans, and others with very low risk may be fine with a longer gap. Your dentist will suggest an interval based on your own mouth.

Brush twice a day for two minutes with a fluoride toothpaste, and clean between your teeth once a day with floss or interdental brushes. An electric toothbrush can make it easier to clean well, especially if you have braces, crowns or limited movement in your hands, but a manual brush used carefully works too. Your dentist or hygienist can show you which tools suit your teeth.

When a tooth is lost, the teeth on either side can drift into the gap and the opposite tooth can over-erupt, which changes your bite. The jawbone that held the root also shrinks over time, and losing several teeth can make the face look sunken. Options include dental implants, bridges and dentures.

Veneers are thin, custom-made shells, in porcelain or composite resin, bonded to the front of teeth to change their colour, shape or length, close small gaps or cover chips. Porcelain is made in a lab; composite is built up on the tooth in the chair. Your dentist will explain which suits your teeth after a smile consultation. See porcelain veneers.

A crown is a cap that covers a tooth weakened by a large filling, a crack or root canal treatment, restoring its strength and shape. With CEREC, we scan the tooth, design the crown on screen and mill it in the practice, so many crowns are fitted in one appointment. See same-day crowns.

For most people, yes, once a check-up has ruled out decay and gum problems. Many surface stains lift with a professional clean and polish. For a lighter shade, we offer in-chair whitening and custom take-home trays. Whitening does not change the colour of fillings, crowns or veneers. See teeth whitening.

In-chair whitening is done by your dentist in one appointment: your gums are protected, a stronger whitening gel is applied and activated, and the change is visible the same day. Take-home whitening uses trays made from a scan or mould of your teeth with a milder gel worn over a couple of weeks. Both are supervised by your dentist, unlike shop-bought kits.

Yes. For patients diagnosed with obstructive sleep apnoea, or who snore heavily, a custom oral appliance worn at night can hold the lower jaw forward to keep the airway open. A sleep study arranged through your doctor is usually the first step. See sleep apnoea treatment.